Shipping & Returns

At Teeshub, we aim to prepare and deliver your custom products as quickly and carefully as possible. Because many of our products are personalised or made to order, processing times may vary depending on the product, artwork approval and order quantity.

Order Processing

Custom printing, embroidery, engraving and personalised products may require additional production time before dispatch.

Production generally begins once all required information, artwork and payment have been received and, where applicable, artwork has been approved.

Larger or more complex orders may require additional time. If there is a significant delay with your order, we will make reasonable efforts to contact you.

Artwork Approval & Production

Where an artwork proof or mock-up is provided, production may not begin until the customer has approved the design.

Customers are responsible for checking spelling, names, dates, sizing, placement, colours and other personalised information before approving artwork.

Delays in artwork approval may affect the estimated completion or delivery date.

Shipping Within Australia

Teeshub ships eligible orders throughout Australia using available postal or courier services.

Delivery timeframes are estimates only and may vary depending on your location, courier network conditions, public holidays, weather events and other circumstances outside our control.

Once your order has been dispatched, tracking information may be provided where available.

Free Shipping

Where Teeshub advertises free shipping above a particular order value, the offer applies only to eligible orders and Australian delivery addresses.

Certain bulky, oversized or special-delivery products may be excluded from free-shipping promotions where stated.

Click & Collect

Eligible orders may be collected from a Teeshub retail location when the order is ready.

Please wait until you receive confirmation that your order is ready before travelling to the store.

You may be asked to provide your order confirmation or other proof of purchase when collecting your order.

Incorrect Delivery Details

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned because the delivery details supplied were incorrect or incomplete, additional postage or delivery charges may apply before the order can be resent.

Lost or Delayed Deliveries

If your tracking information shows an unexpected delay, please contact us and we will assist where reasonably possible.

Where an order has been handed to a postal or courier provider, delivery may also be subject to that carrier's network and delivery conditions.

Nothing in this section limits any rights you may have under Australian Consumer Law.

Damaged Items

If your order arrives damaged, please contact Teeshub as soon as possible. We recommend providing your order details and clear photographs of the item, packaging and any visible damage.

We will assess the issue and determine the appropriate remedy in accordance with Australian Consumer Law where applicable.

Returns for Custom & Personalised Products

Because many Teeshub products are custom-made specifically for the customer, we do not generally accept returns or exchanges for change of mind, incorrect size selection or customer-approved artwork.

This does not affect your rights if a product is faulty, damaged, incorrectly produced or otherwise fails to meet applicable consumer guarantees.

Faulty or Incorrect Orders

If you believe your order is faulty or does not match what was agreed, please contact us with your order details and photos of the issue.

Depending on the nature of the problem, an appropriate remedy may include repair, correction, replacement or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian law.